Return Policy

At Larry The Locksmith & Hardware, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below.

14-Day Return Policy

You may return most items within 14 days of the original purchase date for a full refund, provided the item is unused, in like-new condition, and in its original packaging. The following conditions apply:

• Return Shipping: If you are returning an item for reasons other than receiving the incorrect or damaged product, you will be responsible for the return shipping costs.
• Refund Method: Refunds will be issued in the original form of payment. If your return is initiated after 14 days but before 30 days, you will receive a store credit instead.

How to Return an Item

To initiate a return, please follow these steps:

• Ensure the item is unused, in original packaging, and includes all paperwork such as product instructions, packing slip/receipt, and any parts or accessories.
• Bring a valid photo ID.
• Return the item to our store or contact us for return shipping instructions.

If your return is being made 30 days after the original purchase date, please contact the manufacturer directly for assistance.

Return Exceptions

Please note the following exceptions to our return policy:

• Gift Cards and Valspar Paint: These items are non-returnable.
• Clearance Items: All clearance items are final sale and cannot be returned.

Damaged Orders

Upon receiving your order, please inspect the packaging and contents immediately. If you find any damage to the product, contact us right away at 718-543-2095 or visit the store where you picked up the order. Please have your order number ready when you call.

Order Cancellations

Occasionally, orders or parts of an order may be canceled by our system due to various reasons, including but not limited to:

• Item(s) not available
• Payment processing issues
• Shipping address problems

If your order is canceled, you will receive an email explaining the reason for the cancellation, and you will not be billed for canceled items. Once you have placed your order, it cannot be changed or canceled as our system is designed to process orders quickly.

For cancellations, please email us at orders@larrythelocksmith.com with the following details:

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First Name *

Last Name *

Email Address *

Home Address *

Phone Number *

Last Email Reason

Order # Reference *

Cancellation Reason

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Contact Us

If you have any questions or need assistance with your return, please contact our Customer Care team at 718-543-2095 or visit us in-store.